When you call your mobile phone provider and hear the hush of a long-distance call followed by a "Hello" with a hint of an accent, you probably imagine you have been put through to a call centre in Bangalore, India. Yet increasingly it is likely that the receiver has been picked up by someone slightly closer to home, though in an equally exotic location - a call centre about 20 miles from downtown Cairo. The Egyptian Government has lofty aspirations for the country to become a centre for...
Full Story: The Times
